[BUG] LingGQ Importer failing

JInyo · January 1, 2026, 1:45pm

@zoran Hi Zoran, my LingQ importer isn’t work as well, I use Chrome, removed and reinstalled (many times) the LingQ importer extension which was updated at 11th Dec. And I can’t import any YouTube video, no matter what language I tried. When I used my phone or my iPad to import, it’s still the same: No appropriate captions found. But I can import texts and articles from other websites.

As well, I have reopened my browser、my computer and switched devices, but still doesn’t work, please help me check it out. Thank you.

zoran · January 1, 2026, 1:46pm

@JInyo Can you please provide example video URL? Thanks.

heinrichjiang · January 1, 2026, 3:56pm

i’m using chrome and the linq importer is not working at all for me. “No appropriate captions found.” for every single video.

zeltser59 · January 1, 2026, 11:26pm

@zoran Hi,
Having the same problem. I’m using LingQ on a Windows laptop (Chrome browser). “No appropriate captions found.” https://www.youtube.com/watch?v=g1i2VEYFZyw, however, it is not a video related; the same issue persist with different videos. LingQ Importer 2.3.36

JInyo · January 2, 2026, 9:56am

it’s not working for every single video, even for those I previously successfully imported, even for those recommened to import on LingQ homepage

zoran · January 2, 2026, 10:53pm

@JInyo Can you update the extension to December 31st version and let me know if it works?

JInyo · January 2, 2026, 11:30pm

No, it doesn’t, I’m doing with extension 2.3.36, with this video under Spanish slothttps://www.youtube.com/watch?v=srZ85Kpc1cc

JInyo · January 4, 2026, 1:36am

Jan 4, it still doesn’t work. 5 days past since I first mailed you to report this issue

zoran · January 4, 2026, 9:00pm

We pushed another fix regarding YT imports on Friday. Sorry to hear you still have issues. I’ll let our developers know.

JInyo · January 5, 2026, 2:07am

Jan 5, looking forward some good news soon

rpwyqs7hmc · January 6, 2026, 11:27pm

Get this all too often. Is itever going to be fixed?

zoran · January 7, 2026, 11:08pm

@rpwyqs7hmc That error message isn’t related to LingQ. Are you using VPN by any case?

JInyo · January 8, 2026, 8:32am

it’s really annoying……… if you guys are not willing to or not able to fix the problem, can I get my annual subscription refund ???

zoran · January 8, 2026, 9:23pm

@JInyo Can you try to clear browser’s cache and then give it another try?

rpwyqs7hmc · January 11, 2026, 10:23pm

Happening to me again. Wondering if I should ask for refund as it only works sometimes really slows down progress.

zoran · January 11, 2026, 10:42pm

@rpwyqs7hmc As I have already replied above, that error message isn’t related to LingQ. Are you using VPN by any case?

rpwyqs7hmc · January 12, 2026, 7:00am

Hi Zoran, apologies I didnt see your earlier message as it had started working again. It seems you are right ive turned off vpn and its now working. My bad. Sincere apologies.

LinVega · January 12, 2026, 1:00pm

Hi Zoran, did the development team shared something on how the VPN caused this error?

zoran · January 12, 2026, 9:57pm

@LinVega Sorry, but no. I don’t have that information, but they did confirm the displayed issue isn’t on LingQs end, but YouTube’s.

DJFill · January 27, 2026, 6:47pm

@zoran , the SAME PROBLEM with another video:

I need this lesson imported TODAY!! It’s enough about the issue in YouTube imports! Help us!! It’s sad and annoying, all the time don’t know if LINGQ will work or no.