Netflix Import doesnt work + Workaround

Support & Feedback Forum
1

LingQ only imports the first half of the Netflix Show i am watching. I tried it multiple times, but it always cuts off at the same part.

I am using Chrome Version 126.0.6478.127 (Mac) and LingQ Extension Version 2.3.13
Series: My Name (Episode 1) Import cuts off at 35:20
Episode 2 works fully though

I have read that many other users have had similar problems in the past. Back then the Support Team said they would look into it…
FYI: This error is still not fixed…

Workaround:
You can manually extract Netflix subtitles as XML

Afterwards transform the downloaded XML to TXT and import it into LingQ

2 Likes
2

It’s been working for me recently, but months ago I had the exact same problem.
In any event, thanks for posting the workaround. Good to have alternatives when things don’t work.

2 Likes
3

Thanks, I’ll ask our team to look into this again.

1 Like
4

I’m having the same issue. In my case, the importer is not picking up the subtitles at all. To reproduce try importing this Chef’s table episode: Watch Chef's Table: France | Netflix Official Site

1 Like
5

Do you have issue with that specific video only or anything you try to import from Netflix?

1 Like
6

With everything I’ve tried so far. Sometimes the importer is able to pull up more text, but it doesn’t line up with the episode.

1 Like
7

Thanks, we’ll check that.

2 Likes
8

Lingq will only import half of the subtitles from Netflix. I’ve used both Safari and Chrome.

1 Like
9

I also have this issue. I have tried on an android tablet and a windows PC.
I have tried browsers… Explorer, Google, and Firefox.
When I try to import any kind or original Japanese movie, TV series, live action or anamei, I can only get the first 10 to 18 minutes and that is all.
I am using the Canadian netflix, does that make a difference?

1 Like
10

That shouldn’t make any difference. Are you on the latest extension version?

1 Like
11

Yes, I keep checking for something newer, but nothing else.

1 Like
12

Thanks, I’ll check this with our team.

1 Like
13

I also can not import from the disney channel or any kind of web video. U tube doesn’t work either. I am using windows 10. Fire fox is my preferred browser.

When I try from the disney channel, it doesn’t capture the Japanese. Only the 1st few minutes and lists the production companies in English only.

1 Like
14

What are you unable to import from YT? Can you provide some examples?
We don’t support importing from Disney+ at the moment.

15

Using MacOS, Chrome+Extension I’m still unable to import Netflix-Subtitles fully. Tried importing the first episode of Suburra using Italian subtitles. Import worked but is incomplete. The subtitles start at a random timestamp. Multiple attempts had the same result.

16

@mr.holland Regarding incomplete imports, we are working on it and we hope to push a fix soon.

1 Like