Upgrade failed

Hello guys,

just want to inform you, that a week ago I decided to upgrade my plan to Plus (clicked on Select, typed my card data and finished with Pay now).
In your new layout of the Account page I couldn’t see any message of success or failure of my action; I doubted but didn’t want to complete payment another time to avoid possible duplication and for safety reasons. My Current plan was not changed but I thought, perhaps it’ll be changed on my billing date. Now I see, your system hasn’t taken the changes.
How can I be sure? Wouldn’t it be fine to get a clear message of upgrade?

Since each case is a bit different, it’s difficult to know for certain why your attempt to change your membership level wasn’t successful.
When you tried this, did you see a message at the top of the page saying your membership level was changed? Would you be able to try this again now and let me know what it displays?

Hi alex,

I did it another time but can’t see any changes or messages. My Current plan is still: BASIC.
I tried it in Chrome and IE9. Can you see any traces of my attempts?

Strange, no notification on our end. We’ll look into this. In the meantime, can you try another browser to see if that helps?

@junair - This looks like a problem at our end. We will try to resolve it as quickly as possible. Sorry for the inconvenience.

This should now be working properly. Please let us know if you run into any additional problems!

Now it works, thank you. I’ve upgraded and see - Changing to PLUS on March 10, 2012

I wouldn’t mind if you bring this date forward.

@junair - Since you already paid for Basic membership up to March 10th, you will still get those days you have paid for. If you’d like to use some points now, you can head over to the Points page to purchase some. Do keep in mind that once March 10 hits, you’ll receive another 3000 points.

ok, but I wanted to pay for Plus, that failed due to a problem at your end.

I thought you can take into account my basic payment and charge my card with a new calculated amount. Anyway, let’s leave it as it is.

Ah, I see what you mean. Our system isn’t set up to do that, so your best bet would be to buy some points separately. Sorry for the trouble with all this, and thanks for your patience through the process.