Unable to Login to Forum on Android

Support & Feedback Forum
1

Hello, I am unable to login into my forum account from the LingQ app on my phone (Android). I am still able to login to the Lesson section of the app and do lessons. However, when I try to go to the forum, I am not logged into my account. I can see posts from other people. However, it shows me as being logged out of the forum. If I try to log in, it will not even take me to the login page. This has been an issue for several days now.

Edit: Not sure if this is the correct sub-forum or not. If not, please feel free to move this post to the correct location. I also wanted to add that this issue did not start with the move to the new forum location. Immediately after the move, I was still able to log into the forum.

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2

We are familiar with the problem and our developers are looking into it.

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3

Thanks for posting this @RockinRoo! (I thought I was going to have to because I actually noticed this a few days ago, but I saw you did.) Thanks!

4

Hi @zoran,

I noticed in the Play Store that the app had an update on August 14. So, I want to check in on this and make sure that the devs still know this is an issue.

Here are some screenshots (from today), if it helps:

1. Forum Option on Phone via LingQ app:

Forum Option on Phone via LingQ app (1)
Forum Option on Phone via LingQ app (1)1078Ă—2229 120 KB

2. Forum Opening on Phone through LingQ app:

Forum Opening on Phone through LingQ app (2)
Forum Opening on Phone through LingQ app (2)1060Ă—2261 239 KB

3. After Clicking Log In on Forum through LingQ app:

After Clicking Log In on Forum through LingQ app (3)
After Clicking Log In on Forum through LingQ app (3)1066Ă—2264 81.2 KB

Note: “Login Error” appears no matter how many times you go back and click the “Log In” button in the second photo.

Thanks!

5

Had the same problem but despite the error you’re actually logged in you just have to click on the LingQ logo.

Obviously the UI/UX sucks. Don’t even try to swipe back as it will send you back to the app and log you off.

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I’m logged into the app but not the Forum itself; I can’t like posts, bookmark posts, or reply/create posts, which is the problem.

Yeah, swiping back on the Forum through Android is horrid. (I experienced this back when I could like and bookmark posts on the forum through the app on Android back in June/July-ish.) I wish it were better, for sure.

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We are looking into it and we will make additional improvements.

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9

@RockinRoo and @zoran,

I just checked, and it looks like we can now log into the LingQ forum via the Android mobile app now!

Just logged in!

Thanks, @zoran and the LingQ Forum team! :smiley:

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