Tutor does not show for conversation, but points withdrawn

Hello. What does one do when you book a 1 on 1 conversation and the tutor does not show up?
As instructed by the email. I waited to be contacted, nothing happened. Then I added him as contact in Skype, but he never showed.
I have also left him a message on his LingQ Profile page.

I mean, what do I do? The points have been withdrawn for a conversation that never took place.

Contact support @ lingq.com

Thank you Vera, I will do it.

@CSRCrisSantos - I have just responded to you via email! :slight_smile: