Traditional Chinese Audio Issue

Traditional Chinese audio seems to only be playing the ‘second syllable of highlighted words.’ Everything was working fine about 12 hours ago, so maybe there is a bad patch application.

Reported: 26 Feb 2021, 7:50AM (Taipei Time)

Sorry to hear that. Do you still have the same issue? We’ll look into it.

Some words are playing full audio now, so it seems a bit better than yesterday, but still not quite back to normal.

Its all over the place now. Some words work perfect, some words only pay the first syllable, other words only play the second or third syllable.
(Chinese specific issue: audio for “initials” works sometimes, “finals” work at other times. Only a couple words work completely.)

Thanks. I reported it to our team and we will get it fixed.

Thanks Zoran, it has gotten a lot better over the last couple days, but lots of words are still ONLY playing the “Chinese Finals” or no audio at all.

We are still working on it, should be hopefully fixed soon.

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Hi Zoran, Any updates on the Traditional Chinese sound issues? I have not noticed any significant improvements in the last 2 weeks. (i.e. Traditional Chinese stills often only plays the “Chinese Finals” or no audio at all). Thanks

Strange. that should be fixed actually. Which browser are you using? Can you provide example lesson/words you have problem with?

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Mac OS X, Chrome Browser. Mini Stories, Netflix Imports, Learn Taiwanese Mandarin Podcast all have problems.

Clicking around randomly about 50% of words have audio errors. Examples I found in Mini Story 54 alone.

Mini Story 54: Examples of audio errors: “written word = audio”
看見 = kàn; 手機 = shǒu;他們 = tā;公車 = gōng;沒有 = yǒu;會 = no audio;馬瑞 = ruì;保爾 = bǎo;司機 = sī;從來 = no audio;已經 = yǐ

The audio problem for individual words still persistent with Traditional Chinese (more than 1 month since I first reported the issue).

I have tried using the Chrome, Opal, and Safari browsers. All of them have the same issue with the same words. Every single article I have read from every source in the last month has had this issue.

I.E. Mini Story 68:Examples of audio errors: “written word = audio”
薩姆 = mǔ
貝蒂 = dì
喜歡 = xǐ
他們 = tā

Hi Zoran,

The audio on the Android version of LingQ works fine for Traditional Chinese. It is JUST the desktop webpage version that is not working.

Thanks. I’ll report this again to our team, we’ll check what’s going on.

Hi Zoran, please let the team know the issue still remains. No improvement since last week.

@scottgleason Our developers confirmed the issue should be fixed. They suggested that you should try clearing your session storage: sessionStorage.clear() in the browser console and your browser’s cache.

Please give it a try and let me know if it helps.

Just tried that. No change (not surprised since I have already tried several browsers).
哈囉 = hā
歡迎 = yīng

Thanks. I’ll let them know.

@scottgleason We tested this on mac osx in chrome, safari, firefox and it seems to be okay. What options you have in Text-to-speech Accent in the Review settings? Is it only “HuiHui (female)”?

@Zoran, I have tested it on several browser too and the issue is definitely not fixed. I just tried on my Android phone too, on both the mobile and full web versions of the site, and it also has the same issue.
It is not EVERY single word. But over 50% of words do not read aloud correctly. Sometimes it will speak only the initial, sometimes only the final, sometimes one syllable in a for character phrase. (I.E. 剛剛開始 is read as “shǐ”)

Speech is HuiHui, No Pinyin, No Spaces (which also does not work).

Is there away for me to send you screenshots or a video of the issue directly? This has been on going for 2 months now, which is a significant portion of my LingQ subscription.

@Zoran, I am still having the same issues no matter what machine or browser I use. The mobile app audio is not too bad, but the main website still has no improvements.
Are you sure the team has been working on “Traditional Chinese (Taiwanese Chinese)” and not on “Simplified Chinese (Mainland China Chinese)”? Thanks.