There was an error importing this file. Please ensure all digital protection has been removed

Support & Feedback Forum
1

I have problem to add ebook.
I got message: " There was an error importing this file. Please ensure all digital protection has been removed.
I added more book in linq, but now I have problem.
I have Calibre, installed drm remove plugin, but still cannot add ebook.

Any advice how to do that?

3 Likes
2

I converted ebook to .txt format ir tried to import that file.
Doesn’t work.

1 Like
3

Me too . I tried to add ebooks but this problem happens.
It is not possible to add that though i removed drm .

4

yeah.
I hope those guys will fix that, because I almost finished HP4 :slight_smile:

5

What file format does your file have before you put it into calibre? I got the same error message when removing drm from a pdf, but the epub-version of the same book worked fine. Perhaps you can download another file format from your source, or if that isn’t possible, try changing output format.

6

Thanks for advising me about that, but I did this methods you talked. so I tried to add e-books which i hit success formerly but now I can’t add that either LOOL I don’t know why is not worked.

7

I used the add ebook recently and I got the error message. I think I got around it by opening the PDF in Word and saving it as a Word document then used the add ebook again.

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8

I cannot add ebook, I was added before too … :frowning:

9

I am having the same problem. I have the third harry potter book (purchased DRM free from the Pottermore website) and i keep getting the same message.

I purchased the second HP book last fall and had no trouble loading it to LingQ. Has there been a change to how ePub files are handled?

10

I’m having the same issue with standard, DRM-free PDFs, the likes of which I had been seamlessly importing only last week. I fear something has changed behind the scenes which has caused this… it’s frustrating because the content is the learning material for my German lessons

11

I got an answer from support, they are working on that and everything will be good.
I hope :slight_smile:

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12

I hope everything will be good too :D!

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13

This isn’t the first time this problem has happened. We deserve an answer from support on when this problem will be corrected.

14

I received a message that it is fixed. I just tried to load an ePub and it appears to be working now. You may want to try again.

15

yes. it is working now. :slight_smile:
thanks support, even if you have not been in this discussion. :slight_smile:

1 Like
16

I’m having the same problem.