I have already sent an email to support@lingq on Monday, but haven’t received a reply yet. That’s why I’m asking here now.
I upgraded my account to a 12-Month Premium membership on January 31, 2020. After trying out LingQ for several days I realized that there are things which bother me, especially while learning Japanese, and therefore LingQ is not suitable for me. ( If it is of any interest to you, I can also tell you in detail which led to my decision to cancel my contract with you. )
Now, this is my problem:
I wanted to cancel my subscription, but after downgrading to a free membership there is still written “Premium (changing to Free on Januar 31, 2021)”. I cannot find any way to cancel my subscription on your website.
Your terms of service say: “If you initially signed up for a Basic, Plus or Premium account, and are not satisfied at any time during the first 30 days, you are entitled to receive a full refund of your membership fee.”
I would like to make use of this. How do I have to proceed to cancel my subscription and obtain my refund?