Excuse me, but now I purchased additional points, and I received
the invoice from lingQ.
However, “Points” on the bar hasn’t reflected my purchase.
Could you tell me what to do?
Now I am thinking this might be because today is Sunday…
Does anybody think so too?
Or Is there anybody having the same problem?
Have you tried sending an e-mail directly to support@lingq.com? They generally manage to clear up things quickly.
Oh, thank you for your kind advice.
I’ve just emailed to them.
I bought another 5000 points today, and received Payment Confirmation/Invoice
from LingQ. However, still “Points” remains 868.
By the way I am happy to be given the chance to talk to you, SanneT
because of this problem!
There may just be some delay because of the weekend. It’s always a pleasure hearing from you, with or without a problem!
私は支払いにクレジットカードを利用しています。私の記憶では、追加ポイントの購入は、表示されるポイント数に直ちに自動的に反映していたように思います。プログラムにバグがあることが予想されます。しかし、記録は残っているはずなので心配する必要はないはずです。（日本語で書いてごめんなさい。）
It is my pleasure to see you anytime!
Thank you for your sweet reply to me.
YutakaMさん,
大変心強いお返事をいただきありがとうございます。
今、出先から帰ってきて確認したのですが、やはり868ポイントのままです。
私も追加ポイントを買ったときは直ちに反映されていたので、これはバグだと
思います。
確かに記録は残っているので、大丈夫と思うのですが、レッスンが受けられなく
なるのが心配（というか残念）です。
こちらこそ日本語でごめんなさい。
Now I’ve received the additional points that I had purchased!
I do not know why this problem was fixed.
I just logged out, then logged in, when I found my points had come.
Thank you SanneT and YutakaM!
I have only 296 points left, but I am afraid to buy extra points at this moment because I hardly know whether the bug is still in the program or not.
@YutakaM
I totally understand how you are feeling.
I felt very miserable with only 868 left with me…
That is quite strange. I don’t know why those points were not added right away. It could have been a delay with our payment provider. Our system does not add the points until we have received confirmation from our payment provider. At any rate, the system worked they were added in the end. We didn’t have to do anything at our end.
＠Mark,
Thank you for your reply.
As you say this is very strange because extra points usually come right away after
my purchase, regardless of what day of the week.
If I have the same problem, I will report it to you.
Thank you, Mark.