No Anki / CSV File

Hi, I tried exporting all my vocabulary esterday but neither the Anki-file nor the csv-file arrived.
It’s not in the spam folder either.

Strange. Are you sure that you are checking correct email address, the one that is attached to your LingQ account?

Yes, of course I did check the correct email adress … It worked in the past.

Can you please give it another try now? Thanks!

Japanese export did work. German export didn’t work.

Can you give it another try now? Thanks.

Same result unfortunately.

Thanks, we are investigating the issue.