Lost access to Premium Plus voices

Support & Feedback Forum
1

I’ve lost access to premium plus voices. When I go to select one of them, I get “Go Plus to access AI voices” even though I already have a Plus membership.

2

I have the same problem, I emailed them last week, and they said they would get back to me.

I sure hope they reimburse us in some way, otherwise not sure what I’m paying for.

3

Sorry to hear that! Our team is looking into this.

4

Any update on this? Apparently it isn’t just plus voices, but also premium voices as well.

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I signed up for a year of Premium in late December and then upgraded to monthly Plus in late January for the voices. I wonder if that might have confused some access control system?

5

It seems to have resolved itself, for now, coinciding with the monthly audio transcription reset. I hope the issue doesn’t recur next month. I was under the impression that TTS was unmetered?

6

@DaisyGwynne Plus plan started/renewed on your account on February 23rd and you should have access to all Plus features from now on.