I have just created a new account for the purposes of creating this thread so that my issue can be solved as soon as possible please.
I had a LingQ account using the username ‘Tourminator’ which was created in 2015 . This account was registered with the email ‘******’ which also had lifetime premium access for French. It had tens of thousands of lingqs created as well as a handful of thousand known words. Now I haven’t used this account in a while now, perhaps even a year or so.
However, when I attempt to log in to this account, I get this message: " Please enter a correct username or email and password. Note that both fields may be case-sensitive."
In May 2020, I sent an email to the support team however I have had no response whatsoever. I have not forgotten my password. But even if I had, when I attempt to reset my password, I do not receive the email for me to actually change/reset it. Can this reset password link be sent to my email please so I can sign-in to my account.
Just for reference purposes I did not close or delete my account. And I did indeed fully pay for lifetime premium French. All I want is access to my account, as it was, because I put a lot of time and effort into it as well as money!
Thanks for reading and hope you can help!