Lingq has the worst customer service as I always have problems reaching them out. I wanted to cancel my membership but they offered me a 50 per cent discount so i accepted the offer but an error appeared on the page. I contacted the customer service two weeks ago but they didn’t reply. Then I contacted them again last week but they didn’t reply either. We are customers and we pay money for this service. It’s do unprofessional from them. Does anyone know what I should do in this case?
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I feel your pain. I’m trying to get help with no reply too.
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@omarmohamed3 We received an email from your on November 30 and I replied on it with an explanation on the same day. Please check your spam inbox if you haven’t seen it yet, there is no need to spread false information.
As I replied in the email, you already used the 50%off/3 months promo offer on your account and it’s not possible to apply the same deal again.
@cheska99 I don’t see any email received from you before the one received today, one hour ago. I checked spam too. I replied on the email received today.
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I have had the exact opposite experience. I have emailed several questions and got a reply the next day every time. I have been amazed by their responsiveness. Have you emailed the contact us from the pulldown from the top right?
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Maybe you send the email to success. Then you will get an auto-reply email.
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I find the customer service to be excellent. I think theyre great.
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It’s right! I wanted to pay a membership on Lingq, but I saw that they are a lot of issues and that the support service is very bad… Then I decided to learn Ukrainian in another company…
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@JacLed What exactly is your bad experience with the support? Can you elaborate and give more information, please? I am not running from criticism and I’ll gladly listen to your feedback, but I can’t see any previous communication between you and the support team.
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