Language progress not deleting correctly

I finally have the time to tackle Spanish properly. When I reset the language I get an internal lingq error message. The known word count at the top of the page is 0. However when I look at a lesson, the progress has not reset. Rather than being a 100% unknown it still takes account of my past lingqs. Rather than all words being blue some are yellow and some have been marked as known. Has anyone experienced this before?

Hi Shane, language reset seems to work properly for me. Do you still get that same error message? If yes, please contact us on support(at) We may need your permission to access account and check what could be wrong. Thanks!

Appreciate the response email sent.