Is the YouTube import not working?

  1. I go to the YouTube video.
  2. I click on the web plug-in LingQ icon.
  3. I click the “Import” button.
  4. The plug-in says, “Importing…”
  5. The plug-in then says, “Done!”
  6. I click the “Open lesson” button.
  7. LingG shows some gears and “Generating lesson,” “AI features can take some time. Try again later.” I’m a little confused now how it’s both “done” and “generating lesson” at the same time. (But then again, I think a meal’s prep and cooking is “done” when it’s been put on the table, not when it’s still in the oven, starting to brown and the plates and silverware still need set.)
  8. LingQ offers a “Go back to the Library” button. (But I wasn’t prior in the Library, I was in YouTube.)
  9. I click the “Go back to the Library” button and the video that was “done” importing doesn’t appear at all, not even with a “generating lesson…” overlay to indicate it’s still working on a long-running task.

Sure, AI features can take some time. I do “try again later,” a second time.

And a third. As I do, I ponder of a number of good UX practices that give user feedback on the progress of long-running processes.

I then I write this up chronicling the user experience on the fourth attempt.

(After having done much of this cycle fairly often recently. I’ve yet to figure out the correlating circumstances when it works vs when it doesn’t. At this point, I don’t think it has to do with what I do as a user and see a feature usage workaround.)

For me personally, this has been one of the most important LingQ features and it just doesn’t seem to work. The possible lack of error handling and misleading or confusing messages presented seem to make it even more unnecessarily frustrating.

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Thanks, we will look into it.

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Hi @gmeyer !

Thank you for pointing out this. The LingQ team intends to improve the indication of background processes.

Concerning YT imports - when the video has no original subtitles (auto-generated or absent ones) it needs to be additionally processed by AI to transcribe the audio to text. In this case, until the lesson is processed, it can be found in the Pending tab on the Continue Studying shelf. The notification also should appear when the lesson is ready.

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Before we get to how to string it together in a better user experience…

What pending tab are you referring to? I click on Lessons, I see Continue Studying, but there aren’t any tabs under that. It’s a carousel of tiles, one for each course.

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The tab shows only when the lessons are locked because of processing.
Here is how it looks:

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That’s rather hidden. I’d never seen that. In fact, I don’t even think appearing and disappearing menu choices based upon temporary processing state of data has ever been a thing in decades of UI design.

What are your thoughts on how to make it better?

For instance, rather than informing not-done as “Done!” could instead…?

Or, instead of “Go back to Library,” why not go to the pending list so the user sees something is working / happening?

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