why have you made it impossible to downgrade my account or delete it?
You are perfectly happy to let me change my plan for a more expensive one
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What platform are you on? For iOS, just go to the Apple app store, subscriptions, then cancel LingQ. It might be similar on other platforms i.e. go to the relevant app store.
Of course LingQ is not a scam, they are reputable, but itās not always easy to know how to cancel a subscription. I recently had issues with cancelling another app, it took me a while to figure out.
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If you go to your setting> account, you should have the option to delete your account. Or write them by email to do so. If you donāt see it, write them by email.
Screenshot below in my account.
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it is not a scam but man for a commercial product it is too buggy nowā¦still cheaper than what you pay for language classes per level. For a private language school here each level costs you 469euros. https://www.perfekt-deutsch.de/b2-abendkurs/ A life membership costs you half the price and lasts forever.
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Iām experiencing the same problem and find it impossible to āunsubscribeā. This suggests an dishonourable organisation. I can find no way to unsubscribe or to stop payments from either the App or the website. The instructions provided by the company are not valid.
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I suspect Hanlonās Razor might apply here: ānever attribute to malice that which is adequately explained by stupidity (or in this case, incompetence)". The developers have not made it easy to unsubscribe (likely just through bad UI organization on the part of whoever wrote the code), and in my opinion, they should make it far easier, as this topic comes up a lot.
You can unsubscribe yourself, but the process is somewhat unintuitive.
To unsubscribe, click on the down arrow next to your avatar in the top right of the page, then select āsettingsā, confirm your password and click on the āchange planā button. At this point it might ask you to confirm your password again and thereās sometimes a glitch where it doesnāt allow you to proceed, but just keep at it and youāll get to the subscription page. Next, find the box with your current payment plan. At the bottom of that box will be the button that allows you to cancel your subscription.
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Probably neither malice nor incompetence. I know from experience that something a developer considers obvious can be impenetrable for a user.
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All I know is what a software programmer once told me: if it takes a user more than three clicks to reach his goal, the UI is poorly designed. Here it takes at least 4, and thatās if the confirm password glitch doesnāt appear. I just did a test to try to get to the unsubscribe button and the glitch appeared three times, so it took me 10 clicks (excluding the clicks needed if it asks you to log in, which is part of the glitch).
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