For the past few days the iPhone app has been crashing after a minute of use. When I start it again, I’m logged out and half of the time I get an “error logging in” that can’t be OK’ed away giving no chance to log in and the other half of the time I’m able to log in only for it to crash again after a minute.
Very strange that after a couple of days of this happening, for once, I seem to be the first one who brings up an issue.
Usually my patience with the technical burps of lingQ outlasts their resolution.
Can’t be anything particular to me. Who else noticed this?
I am sorry to hear that your iOS app is crashing. I’ll report this to our development team, and hopefully they will be able to figure out what could be wrong here and to fix it soon. I’ll keep you updated.
It seems to be crashing pretty randomly sooner or later within a minute every time. I’m in a lesson, just playing the audio and giving lingqs the green check. Although it happens even without any interaction beyond playing the audio. When I try to start again for the first time after a crash I get the ‘error logging in’. Then I close the app and try a second start, which gives me the introductory slide show followed by a working log in form. I can log in fine and wait for the next crash. I’m not aware of doing anything in particular immediately before the failure.
So the crashes never happen when you are outside of a lesson, is that right? Does it crash if you just open a lesson and start the audio and leave it sit? Or do you need to interact with it first? Are there any specific lessons or courses?
Experimented with it. No crashes outside of lessons and it seems to be able to deal with smaller lessons (~5min). No failures when interacting with short lessons. Larger lessons (~10-30min) crash it very quickly after loading the text and audio even without any further interaction.
I deleted the app and reinstalled it. Immediately upon opening the app, I got the “Error Logging In: There was an error logging back in. Please check your password and try again” box, and the app crashed.
This doesn’t seem related to specific courses or lessons. However, if you want to check, you can have a look at the lessons in my private course, Pourquoi E=MC2.
Often when I come back to the app after doing something else on my iPad, I get the “Error Logging In” dialog and the app crashes. I can’t click OK. I have to close the app, reopen it, and re-enter my name and password again.
I can also produce this dialog box/crash at will by clicking on the home button twice while using the app and then closing the app by sweeping it upwards off the screen. Invariably when I open the app after that, I get the “Error Logging In” dialog and the app crashes. I don’t even have to open a lesson first.