I can't continue to study on LingQ about my English and German. My original configuration don't exist now caused by a new password with my smartphone . Even with my dektop . I'am in rule with my payment. Thank you to help me

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I can’t continue to study on LingQ about my English and German. My original configuration don’t exist now caused by a new password with my smartphone . Even with my dektop . I’am in rule with my payment. Thank you to help me.