I cannot get the browser extension to work

z I have been trying to get the browser extension to work without success. I am trying both Safari and Chrome and trying to import an episode from Netflix. There is no browser icon for LIngq in Chrome so that doesn’t work. There is an icon in Safari and I follow the instructions but it turns the netflix video to an all red screen. I don’t know how to tell if the import does anything. Basically the instructions are not actaually instructions but are juat features like "automatically imports from netflix/youtube " with just a tiny bit of instructions.

Strange, do you see LingQ extension installed on Chrome if you check a list of installed extensions under settings?
Does the Netflix video you are trying to import has the subtitles available in your study language?