I am being charged twice for my subscription!

Dear LingQ-Support Team,
I have a problem with my subscription. I tried contacting the support via e-mail but never got a reply, that’s why I’m posting here now.
As you confirmed with an e-mail, I subscribed to the 12-month premium plan and completely paid for it via PayPal. I also have the PayPal receipt that confirms this purchase. Normally, I should therefore not be billed any further until November when the year has passed and the subscription renews.
However, I have been charged 12.99€ each month even after the one-year subscription has been activated. There must surely be some mistake. I want to be refunded regarding the monthly payments of 12.99€, which I do not accept. I hope we can sort this out!

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I had a similar issue where I subscribed to the monthly plan through the Google Play Store on my phone and then saw a pop-up on the website offering a yearly subscription. I upgraded to the yearly subscription on the website but my Google Play Store subscription was still active.

However, I was able to cancel it before it renewed. It’s unclear how long your subscription has been renewing, but I’m confident that LingQ will respond and resolve the issue appropriately.

I sincerely wish you to have a better rest of your day.

Best regards,
Kris

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Hello,
I refunded all extra monthly payments. Looks like you purchased LingQ annual Premium plan on the website, but you didn’t cancel your active Google Play subscription.
I canceled it for you now, and as already mentioned, refunded payments that were made after your annual plan purchase.

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I’m confident that LingQ will respond and resolve the issue appropriately.

No, it’s there for years. There’s no a cancel button for years either. Believe me, they’re not gonna do a thing about it. Zoran will continue to do it manually and only on the request of those who spotted something wrong.

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Hello, S.I.

As stated, “I’m confident that LingQ will respond and resolve the issue appropriately.”. As LingQ has done in this case.

Personally, I had no difficulty cancelling my Google Play subscription, as I was aware that it was a monthly subscription through a different platform. I believe the issue lies in being uninformed about the 2 different platforms.

Regarding downgrading your LingQ account, while there is an automatic system in place to downgrade to the free account, I think it may be faster and easier to request it here in the forum, maybe 15 seconds.

For future reference, here’s the link to manually downgrade your account: Login - LingQ.

Best regards,
Kris

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I mean, just look at the most popular post in the forum “How to cancel my membership”.

Btw, your link is about “storing my data plan”, it’s not exactly downgrading.

I remember when I wanted to downgrade my account to free (because after ios I couldn’t stand the Android interface of LingQ’s and still can’t), it was unclear how to do it. Some button was there, but the dates of when it was supposed to happen after I pressed it were unclear. And as I expected, result was the LingQ charged me with another payment I didn’t want to. I decided to give it a try for another month or three to see if something gonna change in terms of usability and constant bugs, because the team promised a bunch of improvements. Then I had to give it up and ask Zoran for downgrading.

It was like 3 years ago or so. Judging by the popularity of “How to cancel my membership” it’s still unclear. Now I see the second post in the week about “charging twice”. Zoran is a responsive and helpful person, but that’s not the point. Everywhere this calls scam mechanics. It’s like Steve, being a decent an respectable person, suddenly becomes a sneaky greedy teenager when it comes to relations with customers and the payment policy. Like they don’t give a damn about how that, obviously, strikes their reputation. Once Zoran shrugges, the remains of the reputation will fall down from his shoulders and the rest of the respect for this project will be gone.

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Thank you very much for taking care of this and responding so quickly to the forum post!

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Thank you for sharing and the kind words. As you said, they quickly cleared this up, but only after posting it here on the forum. The e-mail support seems to be a bit unreliable… Anyways I’m glad that this was sorted out :smiley:

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As previously mentioned, posting in the forum is a quicker way to downgrade your account. The link I provided earlier is the last step in the process, as there are three special offers presented when you try to downgrade in the automatic system.

To begin the process, the very first page is below: Login - LingQ

At this time, it is merely a matter of personal opinion as to who is at fault. The user is ultimately responsible for agreeing to a monthly charge through a third-party platform. Therefore, I find it difficult to hold LingQ accountable, as it is an automatic system and a third party.

However, it is clear that we disagree on this conclusion, and I don’t think further discussion will lead to a resolution. I understand your perspective and how the situation may have felt to you, and we can agree to disagree on this matter.

I sincerely wish you the best on your studies and hope you have a great weekend. I have enjoyed our conversation and value other points of view.

Best regards,
Kris

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That rainbow unicorn diplomacy, man… It’s not like I’m freaking out here :slight_smile: More like I couldn’t help myself from rolling my eyes another time I see the same problem that is there for years. Shugarcoating problems always gets you in the wrong place.

The solution in this case could be like eliminating the option of subscribing via Google Play entirely and providing a link in the Anroid app that would lead to the subscription through the Web form.

Here’s an old discussion from before 5.0. If you sincerely want to understand my perspective (and not just mine), you should know how long the minor requests were left unadressed, how many promises were made and how little kept and the general attitude towards customer feeback and suggestions.

I hope you’ll never get kind of partially disenchanted in how thigs are going here, but I seriously doubt so.