Hi, i can't upgrade my membership i don't know why, can you help mi please

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1

Hi, i can’t upgrade my membership i don’t know why, can you help mi please.

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@drenovic - can you please try to explain where you are having trouble in the payment process? How far do you get? What happens when it fails?

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the lingq sistem says; internal server eror.

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@ drenovec - I’m sorry. It looks like your bank has declined your card. Please contact your bank to find out what is wrong.

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hi, still i can’t upgrade, i went to the they sad me ; lingq sistem had problem.
I don’t want to lose my vocabulary what i was created on lingq.
I don’t understand this email you send me;

Canceled Subscription
We had trouble processing your credit card. Your subscription is now expired due to non-payment. If you have any questions, please reply to this email.

For more information, please see your Account Details at any time.

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hi, still i can’t upgrade, i went to the they sad me ; lingq sistem had problem.
I don’t want to lose my vocabulary what i was created on lingq.
I don’t understand this email you send me;

Canceled Subscription
We had trouble processing your credit card. Your subscription is now expired due to non-payment. If you have any questions, please reply to this email.

7

Have you contacted your bank? If your credit card is expired, you will need to change your card information before upgrading again.

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Yes i have contacted today. my credit card will be expired at 12/2013.
I want to know if dongrade one time, can i upgrade again.

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Yes, you can downgrade and upgrade as much as you like. Your account is now downgraded to Free so you should be able to upgrade any time. What happens when you click the Upgrade button? Are you asked to input your credit card information again? When do you get the error?

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when i upgrade is like this:
Confirm membership change to Premium
Close
Monthly payment amount: $10
Special offer: Subscribe to a 6 or 12-month plan and save
6-Month payment amount: $55 Save $5 Yearly payment amount: $109 Save $11
Add-Ons
1000 Points: $10
2000 Points: $20
Pay with Visa ending in 8446 (Edit)
Pay Now… when i click Pay Now. The page at https://www.lingq.com says:internal error(error, internal server error)

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@elektrofati83 - I checked into this for these additional attempts and it appears your card is continuing to be declined. Your best option is to get in touch with your bank and ask them why payments through our site are being declined. Hopefully they will be able to get this sorted out! If you run into any other issues or have further questions please let us know.

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Ok, thanks a lot i will change the bank. buy.

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sorri; i open anather account on linq and i make the payment it;s ok …and now i lose 10 dollars, i don’t like this account.
i want my accont with 1539 words. the problem is at Lingq sistem

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@elektrofati83 - You’re right, there seems to be something strange here. I should note that payments aren’t processed by us directly, but rather through our payment provider who stores your information securely and off of our servers. I have contacted them about this and will let you know what we hear back!

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Hi, thank you very much for helping me, now it’s ok. I upgrade.
Thanks a lot both of you Alex and mark.

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Good to hear! Sorry for all the trouble!