Error: file: The submitted file is empty

Lately, I’ve been trying to upload you tube videos but get: Error: file: The submitted file is empty

Here is an example of a recent attempt.

Any suggestions?

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(this is what I see)

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We are investigating the issue that affects some users. Can you please provide more information for us: what browser are you using? Are you on the latest browser and LingQ extension version? What system are you on?

Windows, chrome, and I just uninstalled and reinstalled the extension so it should be your latest

Thanks, but please specify what Windows version and what Chrome version are you on. Thanks!

windows 11, whatever the latest chrome version is

I’ll add that it must be something with chrome and the extension because I was able to use my phone ap as a workaround to get the video uploaded to study. Also, this must have just happened because last week I did not have this issue at all.

@marchbrown Thanks, we are investigating the issue as other users complained about it too. We will have it sorted out. Thanks for your patience.

I am having the same issue.

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I’m having the same issue: Safari Version 17.6, Mac OS 12.7.6

same error on Chrome

Appreciate your patience, everyone, we are trying to solve the issue.

Same issue here
Browser: Chrome Version 136.0.7103.114 (Official Build) (arm64)
System: MacOS sequoia 15.5
Extention Version: LingQ Importer 2.3.24
(Safari doesnt work either)

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I’m also having the same issue, but it’s only for certain languages. Other work as normal… Is there already an update on this issue?

I have exactly the same problem for about a week now .

I’m using the Firefox Browser 138.0.4 (64-bit)

Same issue with Chrome

Same here:
Browser: Firefox 138.0.4 (64-bit)
OS: Linux Mint 22.1
Extension: version 2.2.22

We apologize everyone, we will have it fixed as soon as possible.

Hi @zoran, what’s the update on the fix? I’m also experiencing this issue.