Error: file: The submitted file is empty

Lately, I’ve been trying to upload you tube videos but get: Error: file: The submitted file is empty

Here is an example of a recent attempt.

Any suggestions?

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(this is what I see)

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We are investigating the issue that affects some users. Can you please provide more information for us: what browser are you using? Are you on the latest browser and LingQ extension version? What system are you on?

Windows, chrome, and I just uninstalled and reinstalled the extension so it should be your latest

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Thanks, but please specify what Windows version and what Chrome version are you on. Thanks!

windows 11, whatever the latest chrome version is

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I’ll add that it must be something with chrome and the extension because I was able to use my phone ap as a workaround to get the video uploaded to study. Also, this must have just happened because last week I did not have this issue at all.

@marchbrown Thanks, we are investigating the issue as other users complained about it too. We will have it sorted out. Thanks for your patience.

I am having the same issue.

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I’m having the same issue: Safari Version 17.6, Mac OS 12.7.6

same error on Chrome

Appreciate your patience, everyone, we are trying to solve the issue.

Same issue here
Browser: Chrome Version 136.0.7103.114 (Official Build) (arm64)
System: MacOS sequoia 15.5
Extention Version: LingQ Importer 2.3.24
(Safari doesnt work either)

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I’m also having the same issue, but it’s only for certain languages. Other work as normal… Is there already an update on this issue?

I have exactly the same problem for about a week now .

I’m using the Firefox Browser 138.0.4 (64-bit)

Same issue with Chrome

Same here:
Browser: Firefox 138.0.4 (64-bit)
OS: Linux Mint 22.1
Extension: version 2.2.22

We apologize everyone, we will have it fixed as soon as possible.

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Hi @zoran, what’s the update on the fix? I’m also experiencing this issue.