Download audio

Support & Feedback Forum
1

I´m trying to download the file “EnglishLingQ, #130 Eating Out” but the system can´t find the file. How can I solve this problem?

Thanks
Sandra

2

Hi Sandra,

What do you mean the system can’t find the file? Everything seems to be working fine for me. When you click on the Download audio link, what happens?

3

I go to “download file” and then opens a page where I click on “save”. Then opens a new page that says “getting file information” and I can´t move forward, it stops here and nothing happens. I don´t know if I have to change some setting in my computer once this is the first time I´m trying to download file from this machine. Please, Mark, do you have some idea what can I try?

Thank you.

4

It sounds like an issue with your computer. Do you see a progress bar on the “getting file information” page? What operating system are you using? Have you ever downloaded any files onto your computer?

5

Mark, now things are working good. Probably I had some problem with connection because today it was possible to download the file. Thank you for trying to help me.