I downgraded middle of last month and just got an invoice email charging me for the month. I would please like a refund and a downgrade of my account. Thank you very much :).
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Sorry about that, looks like your subscription wasn’t canceled successfully. We provided you a refund on your latest payment and expired your subscription.
Let me know if I can assist you with anything else.
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I think I’ll have the same issue. I just tried to downgrade three times in a row, trying different reasons, and my account is still a premium with a charging date assigned.
I can’t remove my credit card information either. I just want to downgrade to basic, before I’m charged.
How should I do it?
Thanks.
Hi @guidoti,
I checked your account and I can confirm that you did canceled your subscription successfully. Your account will drop to Free level after your current paid month expire.
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Thanks Zoran, a appreciated your rapid reply.
I have the same problem. I tried to downgrade to basic. Can you check it?
Hello,
Your subscription has been canceled successfully and your account will drop to Free level after your current paid month expire, on April 19th.
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Hello,
I have the same problem. Please let me know if my subscription has been canceled successfully. Thank you.
Yes, your subscription is canceled and your account will drop to Free level on April 5th.