Downgraded Accoutn but got charged for Premium this mont anyway

Support & Feedback Forum
1

I downgraded middle of last month and just got an invoice email charging me for the month. I would please like a refund and a downgrade of my account. Thank you very much :).

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2

Sorry about that, looks like your subscription wasn’t canceled successfully. We provided you a refund on your latest payment and expired your subscription.
Let me know if I can assist you with anything else.

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3

I think I’ll have the same issue. I just tried to downgrade three times in a row, trying different reasons, and my account is still a premium with a charging date assigned.

I can’t remove my credit card information either. I just want to downgrade to basic, before I’m charged.

How should I do it?

Thanks.

4

Hi @guidoti,
I checked your account and I can confirm that you did canceled your subscription successfully. Your account will drop to Free level after your current paid month expire.

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5

Thanks Zoran, a appreciated your rapid reply.

6

I have the same problem. I tried to downgrade to basic. Can you check it?

7

Hello,
Your subscription has been canceled successfully and your account will drop to Free level after your current paid month expire, on April 19th.

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8

Hello,
I have the same problem. Please let me know if my subscription has been canceled successfully. Thank you.

9

Yes, your subscription is canceled and your account will drop to Free level on April 5th.

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