For the past few days the website has been seriously dragging. Is there an update being installed? I’m on MacOS using Chrome. Are others also waiting, getting frustrated, losing interest?
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Sorry to hear that. I can’t reproduce the issue on my end, but I asked our team to investigate the problem you mentioned.
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Ive been getting the same thing recently. Browser is Safari
usually fine but sometimes for a brief (maybe 1-2 minutes at a time) period clicking on a LingQ just wont load clickable buttons. It’s weird because it shows a bunch of options for the translation but I can’t click on any of them, and can’t click X, 1-5, or the tick to mark as known
So just kinda stops my progress of the lesson until it starts loading again
During this period all LingQs in the lesson have the same issue, it’s not just the individual one
Once it finishes loading or whatever, they’re all fine again
I get this multiple times a day recently ( i would estimate at least for a week now, maybe longer, hard to remember accurately)
hope this information helps debug @zoran
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Yes, I’ve been having the same problem. It appears performance related. It seems to be only a desktop issue. It is intermittent, but happens often enough to be significant.
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The iOS app has been crashing frequently over the last few days. This happens when I just hold my finger on a word to obtain the translation. I often have to wait for a long time, but sometimes everything stops entirely and I have to close the entire app. This happens every time I use the software. I switched off the auto speech for the word but that made no difference.
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I’ve now updated the app and it crashes as soon as I open a lesson. Goes back to the iOS home page
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No lessons working now in Lingq on iOS. They all crash as soon as they are opened.
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iPad Pro 12.9 inch 3rd generation. iPadOS 17.6.1 (21G93) using the Lingq app.
I have the latest version of the app - I updated it in case that was the problem.
- Press Lingq icon on home page
- Select any lesson (standard library lessons or my own, in either of my foreign languages - Italian and German)
- Starts loading
- Crashes-goes straight back to Home screen
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We will push a fix very soon. Thanks for your patience and thanks again for reporting the problem.
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It’s 11 days later and the app is still not working, though it seemed better for a time. Do you want more reports and screenshots? Here is a page from Deutsche Welle that I tried to import today. It caused multiple crashes. Is the text too long for Lingq?
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Maybe something connected is that in the app options there’s a section where you press to clear the audio cache. It showed as something like 2.3 Gb! When I pressed on it, the options section crashed!!! I hardly ever use audio and hadn’t this time.
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Here is a screenshot on iOS iPad showing an error message when attemting to import a new article from Deutsche Welle.
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We are investigating the issue. Thanks for your patience.
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Any news on bugs in the iOS app? It still crashes regularly. This is getting urgent. If necessary I can give you a step by step analysis of a list of bugs, together with screenshots. I used to run a small education software company. Presumably you have some kind of diagnostics set up. I’d use the web version all the time but it doesn’t let you choose groups of words as Lingqs and doesn’t let you import web pages.
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The website is again dragging when saving definitions, doing vocabulary searches, etc. It got better for a week or two, but now it’s back to frustratingly slow.
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@sfoxall The Crashing issue should have been fixed a while ago. I assume you are not he latest app version? If it still crashes, please message us directly from the app once it happens so that we can check your logs.
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I have LingQ v5.5.49 (0). I think that’s the latest version. Yes, the immediate crashing has stopped.
The size of the .realm file was so big (28.4 mb) that Apple mail refused to send the email last time I tried. Perhaps you can suggest a sending method for me that works for you.
The app freezes most times I use it - generally after pressing a word to generate or view a Lingq. It tends to happen towards the end of reading a long lesson. After waiting a minute or so I have to close the app and restart.
Also, importing a lesson is now generally impossible using a URL. I keep getting the Import Failed message (see earlier screenshot). I’m used to various workarounds like clearing the text from in front of the https, but even so I always have to end up importing text only.
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OK, I’ve sent a message using Maildrop - not done that before. Let me know if you haven’t received it. This is about the Import Failed error message I always get when importing lessons via a URL:
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today the website is horribly slow with saving definitions. ugh. why does this keep happening?
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