here’s the whole paragraph:
Steve: Another use of the word say or said, you know, the past tense of tell is told, in what’s known as reported speech, alright. If we read a book and the detective says to the criminal, we don’t say the detective tells the criminal. Well, we might, but the most often used term for reported speech is “said”. You know, “What can I do for you?” said the shop owner. “Whom do you want to speak to?” said the receptionist, not “told” the receptionist.
thx very much!