Conversation not Cancelled but not Rescheduled

I signed up for a conversation with someone online but he did not show. Apparently he was in the middle of a move. We have been trying to get things rescheduled, but no such luck, and he has not cancelled the conversation. Any help here? I’m still out the points but never actually got to have the conversation or get a report.

@kmahly - please send us some details (conversation date and time, tutor’s username) to support(at) so that we can take care of that.