Can't login to app

I cant login to the app on my iphone. I created an account on my laptop initially and can’t use those login details to get into the app. I changed my password in case I’d made an error there and also deleted and reinstalled the app, but no luck. Any ideas?

What exactly happens when you try to login on the app?

when i enter my login details, it spins for about 2 minutes and then says that there’s an error logging in and to check password and try again even though I know I have the right password. I’ve tried using my email instead of username and that doesn’t work either

Can you please reach us on support(at) We will need some additional information from you. Thanks!

1 Like

will do, thanks