Can't figure out how to initiate refund process

Read that I could get a full refund before 30 days from purchasing a Premium subscription. I looked everywhere in my account settings but only managed to downgrade to basic after the Premium ends. How do I cancel my premium and get a refund?

Hello,
No problem, we refunded your payment and expired subscription.

Hi Zoran, I’m within the 30 days refund period as well, so can you please help me with a fully refund and downgrade of my subscription?

Despite this is a good language learning tool, it is not what I’m looking for in this moment.

@FabianPinilla No problem, I refunded your payment and expired subscription.