I have a problem downgrading of my subscription. I don’t downgrade my account! This message of error is: “error internal server”. And I want to refund my premium membership too. The day of the billing is 03 in each month. Thanks.
We have checked your account and we can confirm that you have cancelled your subscription successfully today.
We’re more than happy to provide you with a refund of this latest payment. I’ve issued a full refund and your account has now been downgraded to the Free level. You’re welcome to come back at any time to pick up where you left off.
Let us know if there is anything else we can assist you with.