I was assured my autorenew had been turned off but it is still set to autorenew in November. I am very frustrated at all this hassle. I have sent another email along with a complaint about the number of translation errors I keep finding. I would like this sorted asap. I am sorry to complain but I just want my money back and to close my account once I know I won’t be charged again. Thank you.
I just checked your account and i can confirm that auto-renewal on your account is disabled. Your account is scheduled to drop to the Free plan in November, you won’t be charged automatically.
If I look in my Settings it says it will autorenew - quite confusing. Thanks for confirming.
It won’t auto-renew, no worries. I also removed your payment details.