Audio file not syncing with imported text

Support & Feedback Forum
22

Hey Zoran, it looks like there was an update that tries to address this issue which I appreciate a lot but there are some issues now when it comes to importing.

First, the only way I have found to be able to sync the audio with the text is the following:

  1. Import the text only.
  2. Add the audio file after importing the text then hit generate timestamps.
  3. Wait for the timestamps to generate (this takes >30 minutes)
  4. When the timestamps are generated the audio won’t be immediately synced so I have to wait at least another 30 minutes.

When I try to import the audio and text at the same time it has always failed.

So it seems you can no longer import text and audio at the same time but if you want to have audio synced text you have to wait at least an hour which isn’t ideal but still better than what we had before this recent fix. I’m not sure if there is a way to improve the time it takes? Otherwise, batching lessons will probably be the way to go for now.

I should also probably mention this may just be a japanese only thing. I don’t think I’ve had issues with other languages such as french.

23

Hi! I noticed that the time stamps are usually incorrect from the point where the speaker pauses in the middle of a sentence. I hope it helps for the team

24

Hello @arnekoefoed Sorry for the trouble! Yes, it was caused by our recent attempt to fix the issue. We’re still working on it. I’ll update you once it’s resolved.

25

Hi @arnekoefoed could you please check, it should be fixed.

26

Hey Iryna, it works great now.

Thank you and the team for all your hard work!