App shuts down unexpectedly

Lynnasiu · January 12, 2025, 4:21pm

I’m experiencing frequent crashes when trying to edit word definitions in the app. This happens very often and affects my learning experience badly. I’m using an iPhone 13. Please help resolve this issue. Thank you!

zoran · January 12, 2025, 11:05pm

Sorry to hear that. Are you on the latest app version? What iOS version you have installed?

Lynnasiu · January 13, 2025, 3:17am

Yes I’m on the latest app version. The iOS version is 17.0.1

zoran · January 13, 2025, 2:44pm

Can you please try to reinstall the app completely and let me know if that helps? Thanks.

Lynnasiu · January 14, 2025, 11:33am

I reinstalled the app today , but the same issue persists.

zoran · January 14, 2025, 10:31pm

Thanks, we will investigate that.