500 server error. can't buy points

When I try to buy more points, error occurs. What should I do?

Hi Hitomi,

Sorry about that. We were trying out a new filter to screen out fraudulent credit card transactions but it was also catching yours. In the future, if that happens, try buying your points 1000 at a time. It should work now though. The problem is fixed.

Hi Mark,

Yes it works fine now. Thanks!

Hmm. I’m having the same problem. I changed my payment method and an error occurs when I try to change the new one.

Hi Liz,

Try it now. It should be fine. Sorry about that. Our payment processor has these filters that filter out more than they should! :frowning: