The issue with importing YouTube videos that have subtitles

kurdavar.h · October 20, 2025, 11:57am

I tested several videos, and although all of them have English subtitles, a “no subtitles found” error message appears. Please look into this.

zoran · October 20, 2025, 6:24pm

Are you on the latest app version?

Heshel-C · October 20, 2025, 6:38pm

Desktop (Firefox, Linux Mint) seems ok.

kurdavar.h · October 20, 2025, 6:51pm

the app version is 6.0.18

zoran · October 21, 2025, 5:15pm

@kurdavar.h Can you try importing again, but please cut the video URL after /watch?v=ThtGu-1JENY
without the &si=etc.. part and let me know if that helps.

kurdavar.h · October 21, 2025, 6:22pm

no difference

zoran · October 21, 2025, 7:13pm

Thanks, I asked our team to investigate this further.

kurdavar.h · November 1, 2025, 10:22am

wasn’t the problem solved yet?

I can not import any youtube video.

zoran · November 1, 2025, 7:58pm

@kurdavar.h Unfortunately, we weren’t yet able to figure this one out since the problem can’t be reproduced on our end and we haven’t received any other complaints. Can you try to reinstall the app and give it another try?

kurdavar.h · November 2, 2025, 8:30am

I did what you said but the problem wasn’t solved. There is a problem with my account.

aidar171 · November 2, 2025, 9:59pm

I have the same problem. Bro, i was using chrome and it not working, but now i using firefox and it works good. Change your browser.

kurdavar.h · November 3, 2025, 4:59am

I have no desktop system, i work with the android app.