Something wrong with turnaround time of conversation reports

I have one-on-one at 8:30 PM. It is 8:12 PM now. I opened the main tutor page and saw:

My Conversations
Thursday, February 19, 2009
08:30PM - Rasana: 1 on 1 conversation

Conversation Report:
1 on 1 conversation 25 minutes Pending

I nearly had a heart attack, as the first thought was the I forget about some conversation, but then realised, that it is something wrong with turnaround time and this conversation would be in 15 minutes…

Hi Rasana,

We’ll make a note of this but we’re unlikely to get to it soon. Please just go by the scheduled time and not by the turnaround time indicator.