Shorter Password Required on iPhone App

I had a secure password set up in the Desktop (browser MacOS) with 17 characters. Didn’t work on the iOS iPhone app with the latest and greatest version if iOS. Had to shorten my password. Not great.

I just checked with our iOS app developer and he confirmed we don’t have any limit on the password length. If you can email us and let us know what password you tried that didn’t work, that would be great. Thanks!

This one didn’t work on the iPhone: “eXkVOu594dyIzusp@” a shortened version of this and removing the @ worked. Naturally the password I know have looks nothing like this as a result of telling you all that!

Also: changing my password one more time was instructive. Special characters do not seem to be a problem. So length of password seems to have been the variable.