Problems with upgrade

I upgraded my account this morning and until now (afternoon) the website continues to say that I’m a free member and I cannot use the features I’m entitled to.
Any administratior/superuser can help, please?
I have sent an email to support, but have not received a reply either. Very frustrating.

@CSRCrisSantos - We’re very sorry about that. I have fixed this issue for you and responded to your email to support. Your account should be set up properly now.

Thank you very much for your quick reply and for helping me out. It works perfectly now. Thanks again.