These last couple of days the website starting having problems; when I open a lesson, the right half of the screen just comes up with the ‘Loading’ animation and any lingq’s etc don’t come up. It happens on all three browsers (Chrome, IE and Firefox).
I’m in China, basic membership, if that’s relevant at all.
I wonder if others in China are experiencing problems.
I’m in Canada and I’ve noticed that happening occasionally. Refreshing the page takes care of it.
I’m in China and haven’t been having problems, but then, I don’t use Chinese internet…
@ZhuaZi - Sorry to hear about this! Would you be able to open up a lesson in Chrome then open up the error console to see if any errors are displaying? You can find out how to do this here: Using The Browser Error Console - Garden Gnome
@LFJ - If you turn off your VPN/proxy do you notice any issues with the site?
GET http://cdnjs.cloudflare.com/ajax/libs/jquery-jgrowl/1.2.12/jquery.jgrowl.min.css www.lingq.com/:29
GET http://cdnjs.cloudflare.com/ajax/libs/jquery-jgrowl/1.2.12/jquery.jgrowl.min.js (index):2783
GET http://cdnjs.cloudflare.com/ajax/libs/jquery.blockUI/2.61.0-2013.06.06/jquery.blockUI.min.js (index):2833
GET http://cdnjs.cloudflare.com/ajax/libs/jquery.form/3.32/jquery.form.min.js (index):2840
GET http://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.3.3/underscore-min.js (index):2858
GET http://cdnjs.cloudflare.com/ajax/libs/json2/20110223/json2.min.js (index):2862
GET http://cdnjs.cloudflare.com/ajax/libs/backbone.js/0.9.2/backbone-min.js (index):2866
GET http://cdnjs.cloudflare.com/ajax/libs/jquery-cookie/1.3.1/jquery.cookie.min.js (index):2878
GET http://cdnjs.cloudflare.com/ajax/libs/embedly-jquery/3.1.1/jquery.embedly.min.js (index):2885
Uncaught ReferenceError: Backbone is not defined 44c9a24d2d73.js:41
Uncaught ReferenceError: Backbone is not defined status_widget.js:7
GET http://platform.twitter.com/widgets.js?_=1386821438556 jquery.min.js:4
GET http://connect.facebook.net/en_US/all.js?_=1386821438562 jquery.min.js:4
These are my errors. The website worked once yesterday, but not today. It could be a problem with my computer or the internet on campus here, but all other websites are working fine.
@alex: Still no problem for me that I can detect. It actually works faster and bug free.
Same for me. I am also in China. What’s interesting website sometimes doesn’t work without VPN.
@LFJ, Koval - Thanks for your feedback!
@ZhuaZi - OK, I’ve passed this along to our development team who will take a closer look when they get a chance. In the meantime, if you can try from another network that may help us to better understand if it’s specific to your computer or an issue with a possible network firewall.
It has suddenly started working! No noticeable changes at my end, thanks for the help!
*I mean, I didn’t change anything noticeable to cause it to start working again… my English is terrible
It stopped working again; could be a great firewall thing, could be a network firewall. I tried proxies, but nothing seemed to help. How annoying…
I’ll check another network if I get the chance.
“I’m in Canada and I’ve noticed that happening occasionally. Refreshing the page takes care of it.”
While I haven’t had this particular problem, without the VPN running I’ve sometimes had the site, as well as other sites not open. After clearing cache it comes back up.
@ZhuaZi - Thanks for the additional information. It seems others in China aren’t having the same issue so it’s likely to be a network issue. I’m not sure if there is anything we can do in the short term but hopefully you’re able to find a way to get this working on your end!
I’m not sure if its something I did or something to do with the network, but its been working fine for the last few days.
Thanks for the help!
So for me that right panel does not work at all now ;/
I turned my VPN off and tried it just now. Experienced the same thing as in the description in the original post. The right panel just says loading and has the little animation going. Turned VPN back on and it’s fine though.
@all - We have an update coming tomorrow, so please check back once the updates have been pushed to see if any of you are still having issues with this.
I’m still having problems with this, the error messages are different, though.
Failed to load resource http://cdnjs.cloudflare.com/ajax/libs/jquery-jgrowl/1.2.12/jquery.jgrowl.min.js
Uncaught TypeError: Cannot call method ‘each’ of undefined backbone-min.js:1
Failed to load resource http://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.4.4/underscore-min.js
Uncaught TypeError: Cannot call method ‘each’ of undefined backbone-min.js:1
Failed to load resource http://cdnjs.cloudflare.com/ajax/libs/embedly-jquery/3.1.1/jquery.embedly.min.js
Uncaught TypeError: Cannot call method ‘load’ of undefined (index):3100
Uncaught ReferenceError: _ is not defined f683a30db3fa.js:56
Uncaught TypeError: Cannot call method ‘extend’ of undefined f07270bfa944.js:61
@ZhuaZi - OK, I’ve passed this information along to our development team so they’ll take a look into it when they get a chance!