Problems with downgrade

Hello there. About a week ago I downgraded my account, but apparently the system did not accept it, as I was charged on 30th April and the system keeps showing that my account will be premium until july. could you please take a look at it?

Hi Cris,
Sorry about that, not sure why but your subscription wasn’t cancelled a week ago as you said.
We’re more than happy to provide you with a refund of this latest payment. I’ve issued a full refund and your account has now been downgraded to the Free level. You’re welcome to come back at any time to pick up where you left off.

Let us know if you need any additional assistance!

Thank you so much.