Monthly Time Deducted When Lesson Import Fails

Support & Feedback Forum
1

Hello,

I’ve noticed an issue when importing lessons into my account. When a lesson upload fails, the minutes are still deducted from my monthly time and are not restored.

For example, if I try to upload a 60-minute lesson and the import fails, those 60 minutes are permanently taken from my monthly allowance, even though the lesson was never successfully imported.

is there a way to recover the lost minutes when an import fails?

Thank you for your help. I look forward to your response.

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2

This shouldn’t be the case. Are you sure that these minutes aren’t added back to your count?
I asked our team to look into this.

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