Lost my data on Android upgrade - please can you help?

Support & Feedback Forum
1

Hi,

I updated to 5.0 on my Android phone, and the app asked me to sign in again, which I did.

It recognised my email address, and logged me in, but all my data is gone and it is treating me as a new user (e.g. ‘what language do you want to learn’ etc). I’ve lost all my LingQs and known words, and my premium access.

Please can you help me fix it?

2

Sorry to hear that! Are you sure that you are logged into the correct account on the app? If yes, can you please try to reinstall the app and let me know if that helps?

3

Hi Zoran! Thank you - yes reinstalling it seems to have fixed things. Thanks!

4

Great, glad to hear it!

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