I don’t understand your comment and its necessity at all. In software companies, there are managers and other positions whose job it is to communicate with all other employees, not just the developers you mentioned.
We are not “blaming” a specific developer for not doing another developer’s job. We are writing in a customer support forum for a company, just like any other company. It’s up to customer support to deliver the feedback, and it’s up to all the other employees, up to and including the owners, to organize things properly.
Exactly!