"Import" option only imports first part of the content

When I imported subtitles from various youtube videos using chrome extension, the first part of the subtitle opens but the rest does not show up. It happened for about 10 different imports (without exception) in couple of languages. I also tried to import a txt file (downloading a youtube subtitle in that format) using “import e-book” option. Same thing happened again. I remember a similar case where I got the rest of the import in 1-2 days. In order to see whether it will be the same this time, I wait couple of days before writing but still there is no change. Is there a way to get them?

Can you please send us a few videos for which you noticed that problem and also text you tried to import manually to support(at)lingq.com and we will look into it. Thanks!

I’ve just sent it.