I wasn't able to unsubscribe (asked for help via email but got no answer) and today I was charged with a whole year of subscription

Hi,

It is impossible to unsubscribe on the site, there is just no option to do that. But there was an email address shown, so I’ve asked for assistence that way.

I’ve got no answer (and has forget about my subscription - I’m not using the site for a while now), and I was charged with a whole year of subscription today.

I kindly would like to ask for a refund - and my account to be downgraded to the FREE level.

Thanks,
András

Hi Andras,
Sorry to hear that. I checked our inbox, including spam and I don’t see your email. Not sure what happened.
No problem, I refunded your payment and expired subscription.
Let me know if I can assist with anything else.

Thank you!

It is really unfortunate, actually I’ve written two emails (from a gmail account) to