I missed my tutors

I’m very sad because my two scheduled conversations (Nov 9th and 14th)
failed. Tutors just were not online at the settled time.

I understand, there could be a lot of reasons, (I see now at nomadiceclectic wall that he is being hospitalized) but the attempts to agree a replace conversation for the same points are not always successful. What should I do when the conversations have failed?

Write to Mark. Then he will give you the points back.

Yes, write an email to support so I can follow up with the tutors to find out what happened. I can then also credit you for the missed conversations. Please send me an email with these details of the two missed conversations and I will deal with it for you.