I tried cancelling my account because I no longer have an income due to Covid-19. It says that before I can cancel, I have to downgrade. When I tried downgrading, it said I had to have fewer than 5 imported files. I deleted all of my imported files…but I still couldn’t cancel. Please help! This has been a nightmare.
Sorry to hear that!
This should do the job:
"On the subscriptions page, under your subscription level there is a black “Dowgrade to Free” button where you can cancel your subscription: Login - LingQ " (@zoran)
If you log out of the system and log in again, your account should be set to “free” (just in case LingQ is a bit sluggish).
If that doesn’t work, contact LingQ support directly.
Zoran in particular is very helpful with this problem!
@trojanrob24 I checked your account, all good. Your subscription has been cancelled and your account will drop to Free level tomorrow, after your current paid period expire.
I’m Jaq13. I’ve tried to cancel also my account because of private issues. But it doesn’t work, I can’t downgrade to free. Please could you help me. Thanks for your help.
@Jaq13 All good, you did cancelled successfully and your account will drop to Free level on January 12.
Thank you very much for your help. I wish you a successful year and all the best:)
Take care and keep safe!