Error message

Every time I try to download a lesson I get an error message “There was an error opening this lesson. We have been notified and will investigate this issue. You will be redirected to the home page where you can try opening another lesson.” Unfortunately, this is happening on all lessons, on laptop and IPad and has been doing it for at least a week. Any ideas? Many thanks

Sorry to hear that. Can you provide a link to one of lessons you are unable to open? Are these your imported lessons or do you have the same problem with any lesson you try to open from the Library?

Thanks Zoran. Not sure how to provide a link? It’s only an issue with the lessons in the library, not my own imported ones. An example one is called Better Health but it occurs with them all in the library.

Can you please give it another try now and let me know if you still have the same issue? If yes, please contact us on support(at)

Sorry, it’s still doing it so I’ll contact the support and try that. Many thanks

1 Like

I have the same problem since the icon has been black i can not longer download lessons from the extention.

@LinkjeRoy Which browser are you using?

I use mozila firefox

Thanks, we are looking into it.

Hi Zoran. I still can’t download any lessons. I’ve given my password to support but nothing has changed. Any ideas? Many thanks

Please check your email again, I asked for more details. Thanks!