Error in subscription

Hello Zoran, there’s a problem when I try to pay my new anual subscription, the message say this:
Subscription error: invalid transaction: The transaction cannot be refunded. Please contact support.

Hi matisobrero,
I checked your account and I can confirm that you did applied the discount code properly. Your subscription will renew automatically on January 1st and you will be charged with discounted price of $99.
Let me know if you have any other questions.

Thank you Zoran, can you tell me if the process of payment was done only once? Because I tried several times.

You weren’t actually charged yet, since your current subscription is still active. You will switch to new subscription on January 1st and you will be charged on that date. And no worries, you will be charged only once.