Downgrade Premium to free Account: Getting error message

Hello, I tried to downgrade my subscription to free account for various personal reasons only. In the end I get only a error message „undefined“ instead of confirmation. Please downgrade.

p.s.: Why is nobody answering my e-mails to
p.s.: LingQ is really great, it seems in membership affairs (transparency in questions about paid or free) is not.


Hi Heiko,
I checked your account and you did cancelled successfully. Your account will drop to Free on February 28th.
Also, we haven’t received any email from you, however I just checked spam folder and found your email from February 7th there, sorry about that! I marked it as “non-spam” now and all your emails should be received normally from now on. In case you need any additional assistance, let me know.